Heavy Equipment Wear Parts FAQ | Northern Supplies

Question 1

What does Northern Supplies sell?

Accepted Answer

Northern Supplies supplies and sources heavy-equipment wear parts, including grader blades, cutting edges, bucket teeth, buncher teeth, mulcher teeth, tire chains, selected undercarriage components, wear plates and additional ground-engaging parts.

Question 2

Do you keep every part in stock?

Accepted Answer

No. Northern Supplies carries selected inventory and sources additional parts according to the equipment and customer requirements. This provides access to a broader product range without limiting customers to what happens to be on one shelf.

Question 3

How quickly can a special-order part arrive?

Accepted Answer

Timing depends on the specific part, supplier availability and freight schedule. Dave will confirm the expected timing before proceeding with any order.

Question 4

Can you identify a part without a part number?

Accepted Answer

Often, yes. Equipment make, model, serial number, measurements, bolt-hole patterns and clear photographs can help identify a replacement. Some parts may still require additional information or inspection.

Question 5

Can I text Dave a photograph?

Accepted Answer

Yes. Call or text Dave at 780-926-6327. Customers can also upload multiple photographs through the Request a Part form.

Question 6

What areas do you serve?

Accepted Answer

Northern Supplies is based in La Crete and serves heavy-equipment customers throughout Northern Alberta, with its regular service area generally extending from Grande Prairie north. Contact Dave to confirm delivery or road-sales arrangements for your location.

Question 7

Do you deliver?

Accepted Answer

Yes. Dave normally delivers orders throughout Northern Supplies' regular service area. Local delivery is generally included, while arrangements for more remote locations are confirmed case by case.

Question 8

Can I pick up a part?

Accepted Answer

Yes. Available parts may be picked up at 14312 Township Road 1064 in La Crete. Call or text before arriving so Dave can confirm availability.

Question 9

Do you sell OEM or aftermarket parts?

Accepted Answer

Available options depend on the equipment and part. Customers may request OEM, aftermarket or the best suitable option. Northern Supplies will explain what can be sourced.

Question 10

Can repair shops order for their customers?

Accepted Answer

Yes. Northern Supplies works with heavy-duty repair shops and can help source wear parts for a variety of equipment makes and applications.

Question 11

Can Dave visit our shop or equipment yard?

Accepted Answer

Yes. Commercial customers can request a road-sales visit to review worn parts, discuss regular requirements or prepare for upcoming maintenance.

Question 12

Do you sell online?

Accepted Answer

Northern Supplies does not currently operate a full ecommerce catalogue. Customers can request parts online, by phone or by text. Dave confirms fitment, pricing and availability before an order is placed.

Question 13

What payment methods do you accept?

Accepted Answer

Payment requirements and available methods are confirmed when the order is arranged. Contact Dave for current details.

Question 14

Can special-order parts be returned?

Accepted Answer

Return eligibility depends on the part, supplier policy and product condition. Customers should confirm applicable return terms before ordering a special-order item.

Question 15

What happens if I request the wrong part?

Accepted Answer

Northern Supplies uses the information supplied by the customer to help identify compatibility. Providing complete equipment information, serial numbers, measurements and photographs reduces the risk of an incorrect match. Final fitment must be confirmed before installation.

Question 16

Do you offer commercial accounts?

Accepted Answer

Commercial account arrangements may be considered individually. Contact Dave to discuss regular purchasing requirements.

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