Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name;
• business or company name;
• phone number and email address;
• preferred contact method;
• equipment information, including machine type, make, model, year, serial number, or fleet/unit number;
• product and part information, including descriptions, part numbers, measurements, quantities, mounting details, and product categories;
• pickup, delivery, location, urgency, and timing information;
• photographs, documents, PDFs, or other files you choose to upload;
• information included in contact, reorder, supplier, or other inquiry forms;
• communications you send to us;
• records of requests, inquiries, and previous interactions with Northern Supplies; and
• basic technical information generated when you use the website, such as browser, device, IP address, page visits, and similar website-use information where collected by our website or service providers.

Please do not submit personal information that is not reasonably necessary for your request.

2. How We Use Personal Information

Northern Supplies may use personal information to:

• respond to inquiries and requests;
• identify, source, quote, or discuss parts and products;
• process and follow up on new part requests and reorders;
• communicate about pickup, delivery, availability, pricing, or other request details;
• respond to supplier or dealer inquiries;
• maintain customer and request history;
• provide customer service and support;
• operate, secure, maintain, and improve our website and business systems;
• prevent misuse, fraud, spam, or security incidents;
• comply with legal, accounting, tax, regulatory, or business-record requirements; and
• send marketing or promotional communications where we have the required consent or are otherwise permitted by law.

3. Consent and Marketing Communications

We collect, use, and disclose personal information with consent where consent is required, or as otherwise permitted or required by law.

Submitting a parts request, contact form, reorder form, or supplier inquiry does not by itself mean that you have agreed to receive unrelated promotional email or SMS marketing.

Where Northern Supplies offers an optional marketing opt-in, you may choose whether to consent. Marketing consent is not a condition of submitting a request or receiving service.

If you receive commercial electronic messages from Northern Supplies, you may unsubscribe using the instructions included in the message or by contacting us. Transactional or service-related communications may still be sent when reasonably necessary to respond to a request or provide requested service.

4. Mobile Information and SMS Consent

Northern Supplies does not sell mobile information or SMS opt-in information.

Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Service providers that support functions such as messaging, hosting, customer service, or technical operations may process information only as reasonably necessary to provide those services on behalf of Northern Supplies.

5. Service Providers and Disclosure

Northern Supplies may use trusted service providers to operate our website, customer relationship management system, hosting, communications, email, SMS, file storage, analytics, security, and other business-support functions.

Personal information may be provided to those service providers only to the extent reasonably necessary for them to provide services to Northern Supplies.

We may also disclose information when required or permitted by law, including where reasonably necessary to protect legal rights, investigate misuse or security incidents, or respond to lawful requests.

Northern Supplies does not sell personal information.

6. Processing Outside Canada

Northern Supplies uses online technology and service providers that may process or store information outside Canada.

Our website and customer-management infrastructure uses HighLevel/LeadConnector, a technology platform headquartered in the United States that may process information internationally, including in the United States and other countries where it or its service providers operate.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law-enforcement authorities, or government authorities in that jurisdiction in accordance with applicable law.

For questions about our use of service providers outside Canada, contact Northern Supplies using the information at the end of this policy.

7. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies that are necessary for website functionality, security, analytics, performance, or communications.

You can control some cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

8. Retention

Northern Supplies keeps personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, tax, record-keeping, dispute-resolution, or compliance purposes.

When personal information is no longer reasonably required, we may securely delete it, destroy it, or make it anonymous, subject to applicable legal and technical requirements.

9. Security

Northern Supplies takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, disposal, or destruction.

No website, network, email system, or electronic storage system can be guaranteed to be completely secure.

10. Access and Correction

Subject to applicable law, you may request access to personal information Northern Supplies holds about you and ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

Requests should be made in writing using the contact information below.

11. Withdrawing Consent

Where Northern Supplies relies on your consent, you may withdraw that consent subject to reasonable notice and any legal or contractual restrictions.

Withdrawing consent may affect our ability to provide a requested service where the information is reasonably necessary to fulfill that service.

12. Changes to This Privacy Policy

Northern Supplies may update this Privacy Policy from time to time to reflect changes in our business, website, technology, practices, or legal requirements.

The date at the top of this page shows when the policy was last updated.

13. Privacy Contact

Questions, privacy requests, access or correction requests, or complaints may be directed to: